Gateway State Bank - Evaluation Form

It's

     
What type of transaction did you have?

 *

 If other, please explain
Office location  *
Employee name  *
Time of visit  * My visit was (please check one)  In person    By phone

Please answer the following questions selecting a rating scale of between 1 - 5. The number 5 would indicate the BEST score and the lower the number would indicate a POORER score.   So if you were not satisfied with the level of a particular service you might choose a 2 or 1.  If the service was excellent you might choose a 4 or 5.

* - Indicates required data.

Question

 Rating Please comment if rating is lower than 3
1. The employee was attentive to you and acknowledged you when
     you first came in.		  *
2. The employee established eye contact and smiled or if by
     phone, they clearly indentified the department and them self.		  *
3. The employee spoke to you first and acknowledged you in an
     appropriate amount of time.		  *
4. If appropriate, the employee stood, introduced themselves or
    offered to shake your hand.		  *
5. The employee used your name during the transaction.  *
6. The employee said thank you or showed appreciation for your
     business.		  *
7. Please rate your overall satisfaction on this visit to Gateway State
    Bank.		  *
8. Our employee was friendly and courteous / eager to provide
     assistance.		  *
9. Our employee gave you their undivided attention, focused on
     on your needs.		  *
10. Our employee's response was prompt and accurate.  *
11. Our employee inspired confidence that they and the bank
       could meet your needs.		  *
12. Our employee was familiar with bank products or knew
       the proper person to refer you to.		  *
13. Our employee's body language was positive.
 		 *
14.  Our employee was able to find the proper solution to
        your financial need.
 		 *
15. Our employee displayed a positive attitude.
 		 *
Do you have any further comments?  Please list them here.
 
Your Name:
Address:
City:
State:      Zip:
Phone:
E-Mail
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Thank you for taking your valuable time to complete our evaluation form.  Your responses will help us serve your needs more effectively and professionally. 

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